Policies

-We allow a 10 minute grace period for tardiness. Anything past 10 minutes is subject to a late fee and time deducted from service. If you are running later than 10 minutes, your appointment may need to be rescheduled due to other client appointments.

-A deposit may be required for future appointments if tardiness is consistent.

-There will be a 50% of service cost cancellation fee for all appointments cancelled within 24 hours of booked appointment time or 100% of service cost fee for any appointment no-shows. 

-A deposit may be required for future appointments if tardiness or no-show appointments are consistent.

-Due to insurance liability, we can only allow one guest in the treatment room during the time of service unless the client recieving the treatment is a minor. We have a cozy waiting area with ameneties where your accompanying guest can wait while you receive your service.

-We do not allow children in the treatment room and they must be accompanied by an adult at all times while in the waiting area. 

-Teen Facials and Teen waxing services are offered, however the minor MUST be accompanied by a parent or legal guardian at all times.

-We require an active card to be held on file for all clients. Card may be charged if necessary for no-show fee, late fee, or if professional environment policy is broken. You may also use the card on file to checkout after service for convenience.

-Please call to reschedule your appointment if you are not feeling well atleast 24 hours before your appointment. We give grace for illness as we understand this is not in your control. Please let us know as soon as you start feeling unwell so that we can rebook  your appointment for a time when you are able to fully enjoy your experience.

-While we do not offer refunds for services rendered, we strive to provide an excellent experience to all guests. If you are unhappy with your visit for any reason, please reach out via call, text, or email. We will try our best to correct or better your experience in any way possible.

-We do not offer returns or refunds on used or opened products due to sanitary reasons. If you have an issue with a product, please reach out via call, text, or email so that we may try to help with product instructions/application. Unopened products that do not have damage to packaging may be returned within 10 days of purchase.

-Skindulgence Esthetics is a professional establishment and only offers professional services. Any crude, rude, or inappropriate behavior will result in termination of ability to book future appointments, 100% charge for the cost of service scheduled, and may result in behavior being reported if necessary.